1312a

Policy

Community Relations

Complaints Concerning School Personnel, Procedures, or Instructional Materials

The Board encourages its members and all persons who are employees or students within the school and citizens within the community to observe the following procedures when complaints are heard concerning school personnel, procedures, instructional materials or other issues related to the operation of the school:

1. Listen to the facts presented by the person voicing the complaint.

2. Determine whether or not the complaint has been made to the appropriate employee of the school.

3. If the complaint has not been made to the appropriate employee of the school, assist the complainant in the process of contacting and informing the appropriate school employee.

Complaints may be discussed informally with designated employees. If the issue is not explained or resolved, the following procedures will be followed:

1. Complaints about personnel, procedures, or instructional materials and other issues arising within the context of a specific building shall be referred to the principal; all other complaints shall be referred to the superintendent.

2. Persons making complaints may be asked to state, in writing, the specific complaint; state, in writing the reasons for the complaint; state in writing, the action or solution to the complaint which they are either seeking or would recommend; and, sign the written statement of the complaint, its reasons, and recommended or requested solution.

3. When a written complaint is received by an administrator, a written response will be prepared within five (5) work days after the complaint is received outlining the procedures and timeline in dealing with the complaint or disposition of the complaint.

4. If the person who filed the complaint is not satisfied with the response made to the complaint, the decision may be appealed. Appeals should be directed to the superintendent, when the original complaint was filed with a principal, or the Board President, when the original complaint was filed with the superintendent.

Adopted October 4, 1983

Revised: November 20, 1989